Tracking Error Report

The Tracking Error report displays instances where the tracking code when triggered did not execute correctly. The main use for this report is to identify installation issues with your tracking code.

Common Errors

The following errors are commonly found in the report:

• Goal ID is missing
  The tracking script has not sent the 'goalid' variable. Ensure that the line "var goalid=..." exists.
  Common Fix: Re-copy and paste the tracking code generated
• Value is missing
  The tracking script has not sent the 'value' variable. This is only required if you have commission determined as a percentage of the goal value.
  Common Fix: Ensure your shopping cart software enters the value of the purchase into this part of the tracking code. eg. var value='';
• Value is not a number
  The tracking script has received the 'value' variable however it contained a value that could not be recognized.
  Common Fix: Check the value listed in the tracking report, adjust tracking code installation to only send values as a number. A correct value would be "9.15" or "5" incorrect values would be "£9.15" or "1,000".
• Merchant Reference is Missing
  Ensure the 'mref' variable in the tracking script exists and is being populated.
• Merchant Reference Must be Unique
  To ensure the traceability of commission the Merchant Reference you send in the 'mref' variable of the tracking code must be unique. Common reason for this error is that your has been allowed to be re-triggered by the customer refreshing their page.
  Common Fix: Ensure that each trigger of the code inserts a unique value into the 'mref' variable. Also check that the tracking code doesn't not display when a customers refresh their page.