Frequently Asked Questions

Here are some of the most frequently asked questions. If you have further question check out our Merchant Support Area.

Questions

How much will it cost to get started?

The only payment you make is a refundable credit. We pay the affiliates on your behalf out of this credit. Our charge is 25% of any commission you require to be paid.

Can I receive a refund on my account credits?

Yes. To request a credit refund please contact us.

How quick can I start?

Now, simply fill out the Merchant Sign Up form and follow the instructions.

What is a goal?

A goal is an action that you will pay an affiliate for achieving. For example the most common goal would be a sale.

How does Aflite know when a goal has been achieved?

Affiliates use a link generated by Aflite that will track people entering your website from that affiliate.

On your website you must install a small piece of code that we provide onto a page such as "Thank you for your order" or similar.

When the tracking code is triggered Aflite knows to register the goal and commission to the affiliate.

Am I liable for a negative credit balance?

No, affiliates are warned as your balance depleats. However if you wish to continue using Aflite you will need to clear any negative balance.

How do I get affiliates to join my program?

There are two ways that affiliates will find your program.

  1. Through their Aflite affiliate account.
  2. From your website, we encourage you to provide details of your affiliate program on your website. Affiliates must then join Aflite to participate in your program.

Is there a minimum credit top up?

Yes, £50 is the minimum amount of credit you can apply to your account.

I don't sell from my website can I still use affiliate marketing?

You can use affiliate marketing for all types of goals:

  • Downloading a brochure
  • Subscribing to a newsletter
  • Filling out a contact form
  • and more...

As long as you can qualify the goal action as bonafide.

What if sales are returned?

You have the ability through your account to decline commission.

What if I suspect foul play from an affiliate?

First of all, suspend the affiliate from your account, then contact Aflite with the details of the affiliate and your suspicions. You can decline any commission that you are not satisfied with, however this may affect your standing with affiliates.